POLICY

How long will it take to receive my hair?

  • Orders can take up to 5 business days to process. Once your order has been processed, it will be shipped, you will be notified via email and will receive a tracking number. Please stay up to date with your expected delivery date as shipping may take up to 2-5 business days. 

Is there a refund or exchange policy?

  • Due to the nature of our products, we do not offer refunds, returns, or exchanges on any sales under ANY circumstances, all sales are FINAL, strictly for hygienic purposes.
  • To ensure the safety of all parties involved, customers should be prepared to verify their identity and purchase which includes presenting a photo ID and also presenting a photo of the card used for their purchase. Customers have 7 business days to verify their order and identity before their order is cancelled with no refund.